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we have your hand long after you have prchased from us!
There were 5 articles found in this category:
  1. questionI have problems in using the product I ordered, please help!
    Sometimes figuring out how to use that new Plasma TV can be tricky, or the controls in your new DSRL camera are not clear to you, don't worry we have got your back Firstly, please check the English manual that came with the product, or you check for online manuals or blogs(eg.kivuko blog) for ad ...

  2. questionproduct damage or loss during transit responsibility part
    Kivuko.com offer Shipping Insurance for just US$ 5 to protect your package, in case of lost or damage problems. If there is any missing issues reported, we will reship your order immediately. You can add shipping insurance when you checkout your order, it is worth it.

  3. questionKivuko.com policy on refund,repairment and replacement
    We promise to try our best to make sure the products shipped to our customers are in the best condition. Although circumstances often occur where there is a need for return,refund or replacement. 1. Return and full refund --Products with quality problems, if notified in 7 days (from the date pro ...

  4. questionHow to cancel an order? Before payment and after payment.
    ORDER CANCELLATION BEFORE PAYMENT If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references. We ignore all orders until ...

  5. questionInstructions for returning faulty commodities
    Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back. If there are irremediable defects with the devices, you can return them back to us for ...